Delivery Information
1. Overview
At Us, every order is handled with care, attention to detail, and precision craftsmanship.
Because our products are hand-built and made to order, we maintain a clear and transparent delivery process to ensure your order reaches you safely and on time.
We proudly ship nationwide across the U.S. and internationally to select countries using reliable and insured courier partners.
2. Production & Processing Time
All of our products are custom-built based on your approved design and vehicle specifications.
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Standard production time: 3–6 weeks, depending on the complexity of your order.
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During high-demand periods or for highly customized builds, production may take slightly longer.
Once your order is complete and ready for shipment, you will receive a shipping confirmation email with your tracking details.
3. Shipping Methods
We work with trusted carriers such as FedEx, UPS, DHL, and other logistics partners to ensure secure and timely delivery.
Customers may choose between standard and expedited shipping options where available.
All items are carefully packaged and inspected before dispatch to prevent damage during transit.
4. Delivery Timeframes
Estimated delivery times after dispatch:
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Domestic (U.S.) Orders: 3–7 business days
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International Orders: 7–21 business days (depending on destination and customs processing)
Please note: Delivery timelines may vary due to external factors such as courier delays, customs clearance, or unforeseen shipping disruptions.
5. Tracking Your Order
Once your product has been shipped, you will receive:
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A tracking number and courier link via email.
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Real-time updates as your order moves through the delivery network.
If you experience any issues tracking your order, our support team is available to assist.
6. Shipping Costs
Shipping fees are calculated based on:
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Destination address
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Package weight and dimensions
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Chosen shipping method (standard or expedited)
Shipping charges will be clearly displayed during checkout.
For international orders, customers are responsible for any customs duties, import taxes, or brokerage fees imposed by their country’s authorities.
7. Delivery Inspection
We recommend carefully inspecting your order upon delivery.
If the packaging appears damaged, please:
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Note it with the courier before signing for the delivery.
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Take photos of the damage.
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Contact us immediately
We’ll work quickly to assess the issue and, if applicable, arrange for repair or replacement under our Guarantee Policy.
8. Delays & Unforeseen Circumstances
While we make every effort to meet delivery timelines, delays may occasionally occur due to:
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Supply chain disruptions
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Courier or customs delays
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Natural events or transportation issues
In such cases, we will promptly communicate any changes and updates regarding your order status.
9. Incorrect Shipping Details
Please ensure your shipping information is accurate and complete when placing your order.
We cannot be held responsible for delays or losses caused by incorrect or incomplete delivery addresses.
If you need to update your address, contact us as soon as possible — before your order is shipped.
10. Need Help?
Our team is always ready to help with delivery questions, tracking updates, or special shipping requests.